Privacy Policy
This Privacy Policy explains how we collect, use and protect personal data when you visit our website. By using the site, you agree to the terms set out below. If you do not accept these terms, please stop using the site.
1. Data Controller
The Therapy Company (UK) Ltd is the data controller for personal data collected through this website. We process information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Personal Data We Collect
Most areas of the website can be accessed without providing personal information.
We may collect personal data when you:
- Submit an enquiry
- Complete a contact form
- Request further information
This may include your name, email address, telephone number and any information you choose to provide in your message.
3. How We Use Your Data
Personal data collected through the website is used to:
- Respond to enquiries
- Maintain communication records
- Operate, support and improve website functionality
We do not use website-enquiry data for direct marketing unless you have given explicit consent.
4. Lawful Basis for Processing
Our lawful bases under UK GDPR are:
- Legitimate Interest - to respond to incoming enquiries and ensure effective website operation.
- Consent - for non-essential cookies, including analytics tools such as Google Analytics, which only run after you have provided consent via the cookie banner.
5. Data Retention
We retain website enquiry information only for as long as necessary to respond to your request and manage any follow-up communication. Data is then securely deleted in line with our retention procedures.
6. Data Sharing
We do not sell your personal data.
Data may be shared only when:
- Required by law
- Necessary to protect our rights or safety
- Handled by trusted service providers who support website hosting, analytics or technical functions, under appropriate data processing agreements
7. Links to External Sites
Our website may contain links to third-party websites. We are not responsible for their content, privacy policies or data handling practices.
8. Technical and Aggregate Data
We may collect non-identifiable technical information such as browser type, device details and usage trends. This data helps us monitor website performance and improve user experience.
9. Cookies and Analytics Tools
Our website uses cookies to support essential functionality and to improve browsing experience.
Types of Cookies Used:
- Strictly necessary cookies - required for the website to function.
- Performance cookies - help us understand how the site is used.
- Functionality cookies - remember user preferences.
- Advertising or targeting cookies - only used where relevant and only with consent.
Google Analytics
We use Google Analytics to collect anonymised statistical information about how visitors use the website. Google Analytics cookies are non-essential and will only run after you have provided consent via the cookie banner.
You can manage or withdraw your cookie preferences at any time through the banner settings.
10. Children Under 16
We do not knowingly collect personal data from children under 16 through the website.
11. Data Security
We apply appropriate technical and organisational measures to protect your data. While we take reasonable precautions, no online transmission is completely secure, and absolute security cannot be guaranteed.
12. Policy Updates
We may update this privacy policy periodically. The latest version will always be published on this page.
13. Contact Us
For any questions about this policy or how your data is handled, please contact: